Computer/Networking EPR Bullets
- Outstanding troubleshooter--resolved 200 Network Control Center trouble tickets per month via telephone
--Reduced overall number of trouble calls requiring on-site technician support/diagnosis by 25 percent
- Evaluated and tested NATO Integrated C2 software; identified compatibility issues between US and NATO
- Traced long-standing problem between Air Mobility Division system and TBMCS to existing misconfiguration--fix allowed the two discrete systems to transfer data, saved over 1200 man hours per month
- Connected remote users to Air Operations Center via Secure Internet Protocol Network--enhanced post defense readiness
- Reviewed, updated, corrected several key Software Installation Plans; oversight prevented critical C2 delay
- Corrected several Software Installation Plans; attention to detail prevented certain critical operations failure
- Processed thousands of AUTODIN messages at Base Communications Center--accuracy rate over 99%
- Networking guru who's connected all over CAFB; able to get the troops what they need without delay
- Exhibited extensive job knowledge during exercise Fulchi Lens 04; single-handedly solved numerous printer malfunctions
- Provided combat planners with accurate database array--produced over 5100 sortie air tasking orders daily--most ever!
- Processed thousands of AUTODIN messages at Base Communications Center--accuracy rate over 99%
- Built flawless workstations and server databases for local system training exercises, Lightscope 03 and Combined Warrior 04--directly responsible for zero failures!
- Enabled network monitoring within AOR--increased workcenter diagnostic skill--reduced repair time by 75%
- Assisted in install of fiber optic cable based network for Operation Deployed Arrow--provided Army contingent full access to air tasking order data, increased force readiness
- Performed Sys Admin duties on Theater Battle Management Core Systems (TBMCS) suite in support of Operation Enduring Freedom--ensured 9 TBMCS servers, 62 client workstations and 12 remote workstations continuously operational--ensured Air Tasking Order/Air Control Order dissemination to all units
- Overcame all challenges while deployed to Operation DESERT STORM--assisted in short-notice relocation of Air Operations Center to Eskan Village--data interruption less than one hour!
- Solved numerous problems with remote terminals--traced connection failures like a pro!
- Planned and implemented direct internet connection for C2IPS system at JTFSA in support of SOUTHERN WATCH--increased joint intelligence and planning capability
- Identified error in C2IPS installation guide--submitted change, resulted in bulletin that prevented loss of critical data and operational capability world wide
- Supervised implementation of both SARAH and MDT in Charleston AFB Base Communications Center--ensured smooth transition
- Trained 22 Base Communications Center operators on new SARAH and MDT equipment and software--resulted in over 99% accuracy rate
- Deployed as primary C2IPS/CTAPS system administrator for Exercise Iron Cobra--established CTAPS network in Air Operations Center in record time--excellent mission support!
- Troubleshot over 400 PC and circuit outages to resolution--professional support to base
- Innovative technician--planned, designed and built a portable training simulator and test equipment cabinet
-- utilized existing equipment and spare parts to assemble rack--saved work center \$3K in material costs
- Simulated on-line missions without interrupting real-time tasks--provided realistic training for squadron
- Outstanding technician--traced persistent problem to configuration error in SOCOM SIPRNET router--restored network connectivity to forward deployed Joint Task Force
- Engineered and established first-ever interface between two proprietary video teleconferencing systems
-- enabled SOCOM planners to communicate in real time voice and video to AOR commanders
- Enabled network monitoring within AOR--increased workcenter diagnostic skill--reduced repair time by 75%
- Maintained an impressive 100% fully mission capable rate for Oct 07; shattered AETC record of 95%
- Installed critical internet connection for C2IPS system at classified deployed operations center--increased communication and coordination, reduced airlift scheduling wait by 50%
- Provided network, computer support for the annual Scope Warrior conference--100% uptime!