Outpatient Records EPR Bullets

- Led Gp records mgmt prgm; conducted trainings for 44 custodians/inspected 26 offices--MDG rdy for inspection

- Executed MDG OIs revision; finalized, maximized 18 hours MPF/CSS training; averted service gaps

- Processed 12 vital admin documents, 6 publications/streamlined ops/11 flights--improved access to care by 57%

- Pt Admin tm mbr; accounted/tracked 23 pts during 6 ABW exers--efforts vital to Wg's NSI "Satisfactory" rating

- Guided MDG Disinterested Inventory prgm; certified/validated AF compliance stds/9 clinic depts

- Spearheaded STR mail-out services; erased 3 mos backlog/60 charts--on-time rate >70%, AF/SG std exceeded

- Headed electronic consult tracking; 600 docs scanned/100% accessible--confirmed continuum of care for 5K

- Led Report of Survey prgm x3 mos; 13 investigations initiated/2 eqpmt line-items regained--Gp recouped $780

- Booked 90 appointments; beat AFMS access to care standard 3:7--earned #1 MTF customer satisfaction rating

- Steer'd annual pubs review; audited/re-certified 34 docs--pivotal to Gp's '14 USAFE SG Best Clinic Awd win